Communication & Exceptions

In today’s competitive environment, communication and information sharing are key for the optimisation of your supply chain. Especially for global operations, the timely identification, communication, and resolution of exceptions are vitally important. You can access the C&E function, simply and easily, through FOL online system. It facilitates direct online communication between you and us, and between the relevant players throughout the chain, making fast work of problem handling, and smoothing the passage of your bookings.

Visibly communicative
No matter which FOL office is your principal contact point, FOL online system shares the same online tools with you, ensuring fast communication through a shared platform, and easy access through a clearly laid-out dashboard.
Any and each exception that takes place is logged in the C&E database, as it occurs. All stakeholders communicate through the same platform, speeding up the resolution process. And all communications are recorded, providing an audit trail for future analysis, and quality improvement.

This data capture enables us to produce measurement reports, revealing the issues leading to the necessity to re-visit purchase orders during the shipment lifecycle. The report output can be used to update business rules and tolerance levels within our joint standard operating procedures. The result? The successful reduction of exceptions and faster identification and resolution of issues.

Continual improvement
Improvement implies first identifying the exceptions to smooth processing. C&E enables us – and you – to continually improve supply chain processes by:

  • Identifying exceptions in your supply chain process
  • Enabling fast resolution of exceptions using a shared platform
  • Capturing exceptions and resolutions for future reference 
  • Producing visual statistics to analyse exception patterns and formulate decisions.